Refund policy

If any product should not meet your satisfaction, We would like the chance to fix it so please drop us an email with your order number and the issue described and we will work our magic to make it right for you.

If items are being returned, please send it back to us using the return address on your shipping label.

We will provide no hassle refunds for items that are 

• Faulty (broken, split)
• Not as described (Incorrect items)
• Unwanted (Unopened) 

For any other reasons, we will review within 48 hours and email a resolution response, please note we may not be able to provide a full/partial refund in every return situation and we will provide rationale when we respond.

Please ensure you return the items to the return address on the shipping label within a 30 day period (any returns from , once returned we will process a full refund (Including return delivery charges, Maximum £3 unless extra cost can be evidenced)

 

Additional guidance below

 

• Return Period: You can return items within 14 days of receiving them for a full refund, regardless of the retailer's policy. 
• Faulty Items: If you find a fault within 30 days, you can request a refund, repair, or replacement. 
• Notification: You must notify the retailer within 14 days of receiving the goods to initiate the return process. 
• Extended Rights: If the item is faulty after 6 months, you must prove the fault was present at the time of purchase.